Comptia (TK0-201) Exam Questions And Answers page 15
A training class has been rescheduled for one hour earlier than originally planned. Ten of the fifteen participants arrived at the adjusted start time. The remaining learners will likely not arrive until the original start time. Which of the following would be the BEST action for the instructor to take in this instance?
Conduct individual interviews at the end of the session to provide insight on whether this type of mistake happens frequently.
Inform the client of the discrepancy and begin the course on time.
Suggest to the client that the class be cancelled and rescheduled for another time.
Communications and Facilitation Skills
Techniques for Engaging Learners
At the end of a class all of the learners have passed the written exam; however, the majority of the learners are still not able to perform the specified task property. Which of the following statements BEST describes the instructor's performance?
The instructor compared learning achievements to learning objectives
The instructor failed to monitor learner progress during training
The instructor failed to properly motivate the class.
The instructor used too many delivery methods during training
Instructional Evaluation and Feedback
At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?
Contact the IT staff to determine when the Internet connection will be available.
Ask the learners to complete the evaluation form after returning to their desks.
Submit in the post-class report why evaluations were not complete.
Provide paper copies of the online evaluation to the learners.
Instructional Evaluation and Feedback
When should student pre-class surveys be completed?
Multiple Choice
At which of the following times should student pre-class surveys be completed? (Select TWO)
Prior to a class by the manager of the organization
After signing-up for the class by the training coordinator
Once the class starts by the instructor of the course
Once the class starts by the training coordinator
Prior to signing-up for class by the training coordinator
Instructional Evaluation and Feedback
Communications and Facilitation Skills
During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?
Remove the learners from the course for their unprofessional behavior.
Correct the learners for joking about the facilities and remind them about professional behavior.
Join the conversation and avoid negative comments about the facilities.
Join the conversation and joke about the facilities.
Communications and Facilitation Skills
During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?
Have the facilities coordinator provide a projector.
Continue with the demonstration with all learners looking at the instructor's screen,
Continue the demonstration by explaining what is on the instructor's screen.
Postpone the class until the network becomes available.
Communications and Facilitation Skills
Techniques for Engaging Learners
During a class several learners are eager to learn a related skill that is useful on the job but is not in the curriculum. Which of the following is the BEST way to handle this request?
Ask the learners to request additional training so that this unrelated topic can be covered.
Explain to the learners that as time permits the skill may be covered.
Introduce the new skill topic once the current topic is completed.
Inform the learners that additional material cannot be covered during the class.
Communications and Facilitation Skills
Techniques for Engaging Learners
During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructor should take that would be most beneficial to the current students?
Suggest supplemental training resources at the end of class.
Inform the learners of the important information and that it will be added to the course material in the future.
Purchase additional training resources and incorporate them into the class.
Contact the course designer and recommend adding the additional material.
Instructional Design and Planning
During a course, the students express the need for additional training on a specific topic. Which of the following should the trainer do FIRST?
Determine if there is time in the current course to cover the topic and add the topic if possible.
Extend the course an additional day and provide students the time to adjust their travel arrangements.
Inform the client that the students will need an additional course and request the funds to design it.
Dismiss the students since the topic was not in the original course and continue training.
Instructional Evaluation and Feedback
Communications and Facilitation Skills
During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?
Content expertise
Proper use of non-verbal communication
Proper use of communication and presentation skills
A comfortable learning environment
Communications and Facilitation Skills
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