Microsoft - MB-210 Certification Exam Details, Questions and Answers

Certification Provider

Microsoft

Exam

MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Number of questions (in our database)

169

Updated on

15 May 2024

Browse 169 Questions

Topics

Implement sales analysis and reporting Manage product catalog Manage leads and opportunities Configure and manage sales Implement sales order processing Manage customer interactions

MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Exam Details

The Microsoft Dynamics 365 Sales Functional Consultant certification exam is a highly recognized and sought-after certification within the IT industry. It is designed to evaluate a candidate's ability to accomplish technical tasks related to Microsoft Dynamics 365.

Importance of the MB-210 Exam

Becoming a certified Microsoft Dynamics 365 Sales Functional Consultant can open up numerous opportunities within the IT sector. It validates your expertise in Microsoft Dynamics 365 technologies and can significantly enhance your career prospects.

Exam Technical Details

The MB-210 exam is a technical certification that assesses the candidate's knowledge and skills in the application of Microsoft Dynamics 365 for Sales. The exam includes various types of questions, such as multiple-choice, drag and drop, case study, and performance-based questions.

Measured Skills

The MB-210 exam measures the following skills:

Understanding of Microsoft Dynamics 365 for Sales functionalities and features
Ability to implement and configure the application to meet customer needs
Proficiency in managing leads, opportunities, and sales process
Experience in integrating Dynamics 365 with other Microsoft tools

Preparation Tips

Preparing for the MB-210 exam involves a blend of practical experience, training courses, and self-study. Microsoft provides various preparation materials, including training courses and self-study guides. It is recommended to gain practical experience in using Microsoft Dynamics 365 for Sales before attempting the exam.

Exam Topics

Implement sales analysis and reporting (10% - 15%)
- Configure and manage sales dashboards
- Create and manage sales reports
- Configure and manage sales goals
- Configure and manage sales metrics
- Configure and manage sales charts
Manage product catalog (10% - 15%)
- Create and manage products
- Manage product properties
- Configure and manage price lists
- Configure and manage product bundles
- Configure and manage product families
Manage leads and opportunities (20% - 30%)
- Qualify and convert leads
- Create and manage opportunities
- Use Relationship Assistant
- Manage opportunity sales process
- Configure opportunity hierarchies
- Manage opportunity teams
- Configure and manage opportunity settings
Configure and manage sales (15% - 25%)
- Manage sales settings
- Configure sales territories
- Manage sales quotas
- Configure and manage sales hierarchies
- Manage sales teams
- Configure and manage sales processes
Implement sales order processing (15% - 20%)
- Create and manage quotes
- Create and manage orders
- Create and manage invoices
- Configure and manage sales order settings
- Configure and manage invoice settings
- Configure and manage quote settings
Manage customer interactions (10% - 15%)
- Create and manage customer records
- Manage customer communication
- Manage customer service records
- Manage customer service entitlements
- Manage customer service scheduling
- Configure and manage customer service settings