Microsoft (MB-210) Exam Questions And Answers page 11
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use business process flows for all Dynamics 365 opportunities.
Some opportunities are closed before business process flow durations are calculated.
You need to ensure that business process flow duration values are calculated.
Solution: At any stage in the business process flow prior to the final stage, select Finish.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use business process flows for all Dynamics 365 opportunities.
Some opportunities are closed before business process flow durations are calculated.
You need to ensure that business process flow duration values are calculated.
Solution: At any stage in the business process flow prior to the final stage, select Finish.
Does the solution meet the goal?
No
Manage leads and opportunities
Implement sales order processing
A company releases a new catalog.
The company requires salespeople to do the following:
• Contact customers about the new catalog.
• Set up appointments with the customers to deliver the catalog.
You need to set up playbooks to track the activities.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
The company requires salespeople to do the following:
• Contact customers about the new catalog.
• Set up appointments with the customers to deliver the catalog.
You need to set up playbooks to track the activities.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Manage product catalog
Manage customer interactions
You need to determine which fields are required when opportunities are marked as lost.
Which fields are required?
Which fields are required?
Status and Stakeholders
Status and Contact
Status Reason and Competitor
Status Reason and Description
Manage leads and opportunities
Manage customer interactions
A company uses Dynamics 365 Sales.
You attempt to add a product to an order, but the product cannot be located.
You need to determine why the product is missing.
What is the cause?
You attempt to add a product to an order, but the product cannot be located.
You need to determine why the product is missing.
What is the cause?
The product was not published
The product is missing required information
The write-in option was not used
The product was not listed in the quote
Manage product catalog
Implement sales order processing
An organization uses Dynamics 365 for Sales.
You need to create a quote template in Microsoft Word for use in the organization.
What should you do?
You need to create a quote template in Microsoft Word for use in the organization.
What should you do?
Create a flow
Enable dynamic content in Microsoft Word
Enable the Developer tab in Microsoft Word
Enable VBA in Microsoft Word
Configure and manage sales
Manage customer interactions
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Proposed solution: Recalculate the opportunity.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Proposed solution: Recalculate the opportunity.
Does the solution meet the goal?
Yes
No
Manage leads and opportunities
Implement sales analysis and reporting
You need to create the required number of orders for ClientA.
How many orders should you create?
How many orders should you create?
1
2
3
7
Configure and manage sales
Implement sales order processing
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Sales for a US-based company as follows:
• Utah to California is the West territory
• Illinois to Colorado is the Central territory.
• Maine to Indiana is the East territory.
The company wants the territories set up as follows:
• Salespersons 1 and 2 sell in the West territory.
• Salespersons 5 and 6 sell in the Central territory.
• Salespersons 3 and 4 sell in the East territory.
• Postal code for each state used as the location.
You need to set up the territories.
Solution:
• Create the West territory, add the manager, and save.
• Repeat for the Central and East territories.
• Add the members for each territory.
• Select Related and add the Resource territories.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Sales for a US-based company as follows:
• Utah to California is the West territory
• Illinois to Colorado is the Central territory.
• Maine to Indiana is the East territory.
The company wants the territories set up as follows:
• Salespersons 1 and 2 sell in the West territory.
• Salespersons 5 and 6 sell in the Central territory.
• Salespersons 3 and 4 sell in the East territory.
• Postal code for each state used as the location.
You need to set up the territories.
Solution:
• Create the West territory, add the manager, and save.
• Repeat for the Central and East territories.
• Add the members for each territory.
• Select Related and add the Resource territories.
Does the solution meet the goal?
Yes
No
Configure and manage sales
Manage customer interactions
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Add a new currency and configure the currency precision and symbol.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Add a new currency and configure the currency precision and symbol.
Does the solution meet the goal?
Yes
No
Manage product catalog
Implement sales analysis and reporting
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales system administrator.
The sales team wants to use automated conversation starters.
You need to ensure that the controls are available to developers.
Solution: Create a subscription to Microsoft Relationship Sales and enable JavaScript and pop-up blockers.
Does the solution meet the goal?
After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales system administrator.
The sales team wants to use automated conversation starters.
You need to ensure that the controls are available to developers.
Solution: Create a subscription to Microsoft Relationship Sales and enable JavaScript and pop-up blockers.
Does the solution meet the goal?
Yes
No
Manage leads and opportunities
Manage customer interactions
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