About the Exam
The MB-230 exam is part of Microsoft's suite of certification exams, specifically for those who intend to specialize as a Microsoft Dynamics 365 Customer Service Functional Consultant. This certification validates the skills and knowledge necessary to build and implement service solutions in Dynamics 365.
Importance of the Exam
The demand for Microsoft Dynamics 365 Customer Service Functional Consultants is growing in the industry. Therefore, individuals with this certification have a competitive edge and higher chances of securing lucrative job opportunities. It also verifies the individual's ability to deliver innovative solutions using the most updated and robust technologies.
Technical Details
This examination primarily focuses on the implementation of service solutions, including configuring services, managing cases, and managing knowledge. Other aspects include setting up Field Service, implementing Omnichannel for Customer Service, and deploying chatbots and virtual agents.
Measured Skills
- Implementing Omnichannel for Customer Service
- Configuring and managing cases
- Setting up Field Service
- Deploying chatbots and virtual agents
- Managing knowledge
Preparation Advices
To adequately prepare for this examination, candidates should have a fundamental understanding of Microsoft Dynamics 365 and the Customer Service module. They should utilize the training resources provided by Microsoft and engage in hands-on practice. They should also familiarize themselves with the exam objectives and structure to be able to focus their studies effectively.