Salesforce (CS-CC) Exam Questions And Answers page 3
Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn t been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration.
What happens as a result if there are any conflicts?
What happens as a result if there are any conflicts?
Salesforce stops the sync and reports the errors.
Salesforce gives preference to Salesforce permission settings.
Salesforce gives preference to Salesforce for Outlook settings.
Sales Cloud Solution Design
Salesforce Implementation Strategies
Cloud Kicks has sales teams distributed across global regions. The direction from sales leadership is to define access to dashboards based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards.
What should the Consultant recommend to meet this requirement?
What should the Consultant recommend to meet this requirement?
Create region-based sales groups, one leadership group, and one Dashboard folder with View access.
Create one Dashboard folder for all regions for both sales and the leadership team with View access.
Create one Dashboard folder for all regions sales team and one Dashboard folder for the leadership team.
Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership team.
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then follow the specific product line s sales cycle.
Which two actions should a Consultant recommend to achieve these requirements? (Choose two.)
Which two actions should a Consultant recommend to achieve these requirements? (Choose two.)
Create opportunity record types for each sales process.
Create public groups for each opportunity sales process.
Create sales processes to map to each opportunity record type.
Define the default opportunity teams for each opportunity record type.
Define sales stages that align with opportunity record types.
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner.
Which two strategies should the Consultant recommend to improve the approval process? (Choose two.)
Which two strategies should the Consultant recommend to improve the approval process? (Choose two.)
Create a process builder to automatically approve high-value Opportunities.
Enable one-click approval from report results that returns high-value Opportunities.
Create a dashboard of pending approvals and add it to the Chatter feed.
Enable approvals by email for the approval process for high-value Opportunities.
Allow managers to approve or reject approval requests via the Approval Requests tab.
Salesforce Fundamentals
Salesforce Implementation Strategies
Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region, and they will be out of the office on holiday.
Which best practice should the Consultant recommend to overcome this obstacle?
Which best practice should the Consultant recommend to overcome this obstacle?
Set up a training session for just the European region and run the scheduled training.
Talk to the manager of that region and tell them how important training is and that they should come.
Run the training as planned and record it so the other users can watch the video.
Move training for all users to the following week and communicate the change.
Salesforce Implementation Strategies
Salesforce Service Cloud Solution Design
Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month in comparison to the same time last year. The VP of Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results.
Which two actions should the Consultant take to create a solution? (Choose two.)
Which two actions should the Consultant take to create a solution? (Choose two.)
Schedule an analytic snapshot of the Opportunity object to run monthly.
Create a custom Opportunity report using custom formula fields for the stage closed/won.
Create a dashboard component; schedule the dashboard to refresh monthly.
Create a report based on the Opportunity snapshot.
Schedule an analytic snapshot of the Opportunity history object to run monthly.
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks is considering using person Accounts to manage customers, while using business Accounts to manage companies.
What should the Consultant advise?
What should the Consultant advise?
Account hierarchy allows person Accounts.
Person Accounts can only be child Accounts.
Person Accounts cannot be related to Accounts in a hierarchy.
Person Accounts can be disabled from Setup.
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship.
Which two potential solutions can the Consultant recommend? (Choose two.)
Which two potential solutions can the Consultant recommend? (Choose two.)
Implement the Account Contact Role feature.
Add an Influencing Contact multi-select picklist field on the Account.
Add a Lookup field to Contacts to indicate Influential Contacts.
Track time invested in a custom field for each contact.
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users on Lightning already, but not all trained on the Sales Cloud Lightning features requested for this implementation.
What should the Consultant recommend for a successful deployment?
What should the Consultant recommend for a successful deployment?
Adjust the project plan and communicate that the deployment will now be a week earlier.
Adjust the project plan and delay the deployment of the sprint.
Communicate the information so that they have more staff available for changes.
Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint.
Sales Cloud Solution Design
Salesforce Implementation Strategies
Cloud Kicks is implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics.
How can the Consultant meet this requirement?
How can the Consultant meet this requirement?
Create a Territory Hierarchy, and set allocations and assignments.
Create a Territory Management Model with Territory Hierarchy and with priority.
Create a Territory Types with priority and then create a Territory based on Territory Types.
Create a Territory Model with Territory Hierarchy and set allocations.
Salesforce Fundamentals
Sales Cloud Solution Design
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