Salesforce (CS-CC) Exam Questions And Answers page 4
Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company s account. Cloud Kicks has a private Account model.
How should the Consultant provide specific Account access to the Renewals and Sales Operations teams?
How should the Consultant provide specific Account access to the Renewals and Sales Operations teams?
Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
Add Renewals and Sales Operations team members to a sales user s default Opportunity team.
Create Renewals and Sales Operations Account team member roles and have Sales allocate Account team members to the appropriate users.
Sales Cloud Solution Design
Salesforce Implementation Strategies
Cloud Kicks maintains two lines of business: individual sales and franchise sales. The sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle.
Which three actions should the Consultant recommend to create a solution? (Choose three.)
Which three actions should the Consultant recommend to create a solution? (Choose three.)
Assign different page layouts to each record type.
Configure different sales processes for each line of business.
Configure different record types.
Configure different sales processes to each page layout.
Assign different sales processes to each page layout.
Sales Cloud Solution Design
Salesforce Implementation Strategies
Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented dated exchange rates by using advanced currency management.
How is the converted currency amount on Opportunities calculated?
How is the converted currency amount on Opportunities calculated?
Based on the exchange rate regardless of the Close Date
Based on the Opportunity stage regardless of the Close Date
Based on the historical exchange rate regardless of the Close Date
Based on the Close Date regardless of the Opportunity stage
Salesforce Fundamentals
Salesforce Implementation Strategies
Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives.
What can the Consultant recommend to measure sales user adoption?
What can the Consultant recommend to measure sales user adoption?
Create a trend report to determine if there is an increase in deals closed.
Provide a report of user logins to show the increase in user adoption.
Refer back to the project plan to see if the goals were met.
Enable sales team and run an Opportunity report with teams to see how many Opportunities have team members on them.
Sales Cloud Solution Design
Salesforce Implementation Strategies
Cloud Kicks recently released a custom Action for Competitor Notes, that will prompt sales representatives to provide information about competitors for Opportunities. The sales representatives reported that even though the Action works well on their desktop, they cannot see the Action on their mobile app.
What is required to fix this problem?
What is required to fix this problem?
Edit the Action to make it available for the mobile app.
Edit the Visualforce to make it available for the mobile app.
Edit the Page Layout to include a custom link to the Action.
Edit the Page Layout to include the Action.
Salesforce Fundamentals
Salesforce Communities
Cloud Kicks recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, Cloud Kicks has a Lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce.
What should the Consultant recommend?
What should the Consultant recommend?
Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.
Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kicks website.
Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.
Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks requires sales associates to record all activities within Salesforce.
Which sales metric can be derived from these activities?
Which sales metric can be derived from these activities?
Close Rate
Marketing Influence
Forecast Accuracy
Rate of Contact
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights.
Which three insights can this provide? (Choose three.)
Which three insights can this provide? (Choose three.)
Sentiment Analysis
Deal Prediction
Key Moments
Opportunity Representative Score
Follow-up Reminders
Salesforce Fundamentals
Sales Cloud Solution Design
Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App.
What should a Consultant recommend to meet the requirements?
What should a Consultant recommend to meet the requirements?
Create a Quick Action.
Create a Lightning Component for mobile.
Create a custom Process Builder process.
Create a custom hyperlink to a related list.
Salesforce Fundamentals
Salesforce Communities
Cloud Kicks uses channel partners for selling and servicing its Shoe of the Month club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate.
What can be done to increase partner satisfaction with the Leads being shared?
What can be done to increase partner satisfaction with the Leads being shared?
Configure Einstein Insights prior to Leads routing to the partner channel.
Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.
Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.
Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners.
Salesforce Fundamentals
Sales Cloud Solution Design
Comments