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Salesforce - CRT211 Certification Exam Details, Questions and Answers

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CRT211: Salesforce Certified Advanced Administrator

Number of questions (in our database)


Updated on

25 January 2024
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Analytics and Reporting Sales and Service Cloud Automation and Workflow Data Management Security and Access Customization and Configuration

Everything You Need to Know About Salesforce's CRT211: Salesforce Certified Advanced Administrator

About the Salesforce Certified Advanced Administrator Exam

The Salesforce Certified Advanced Administrator exam is a highly valued certification within the IT industry. This certification verifies your advanced knowledge and skills in administration, configuration, and Salesforce platform functionality.

The Importance of the CRT211 Exam

As a Salesforce Certified Advanced Administrator, you are expected to possess advanced administrative abilities such as being able to manage Salesforce’s features. It's an essential certification for those who wish to further their career as a Salesforce administrator or consultant.

Technical Details of the Exam

The exam consists of multiple-choice questions that assess your knowledge and skills related to Salesforce administration. The details of the exam format, duration, passing score, and other related information can be found on the Salesforce official website.

Skills Measured in the Salesforce CRT211 Exam

  • Advanced administration and configuration capabilities.
  • Understanding of Salesforce platform features and functionalities.
  • Ability to implement automation, security, and application lifecycles.
  • Knowledge of Salesforce’s data model and how to manage data effectively.

Preparation Tips for the Exam

To prepare for the Salesforce CRT211 exam, it's recommended that candidates have hands-on experience using Salesforce, complete the Administrator Advanced trail on Trailhead, and review the exam guide. Practice exams and study materials are also available online.

Exam Topics

  • Analytics and Reporting (10% - 15%)

    • Reports and dashboards
    • Report types
    • Report folders
    • Report scheduling
    • Report formulas
    • Report filters
    • Report snapshots
    • Analytics Cloud
  • Sales and Service Cloud (10% - 20%)

    • Lead management
    • Opportunity management
    • Account and contact management
    • Case management
    • Service level agreements
    • Knowledge base
    • Salesforce Console
    • Chatter
  • Automation and Workflow (10% - 20%)

    • Workflow rules
    • Process builder
    • Approval processes
    • Flow automation
    • Escalation rules
    • Email templates and alerts
  • Data Management (15% - 25%)

    • Data import and export
    • Data loader
    • Data validation
    • Data storage and limits
    • Data backup and recovery
    • Data archiving
  • Security and Access (20% - 30%)

    • User management
    • Profiles and permission sets
    • Record-level security
    • Organization-wide defaults
    • Sharing rules
    • Field-level security
    • Roles and hierarchies
    • Login and session settings
  • Customization and Configuration (15% - 25%)

    • Custom objects and fields
    • Page layouts
    • Record types
    • Validation rules
    • Workflow rules
    • Approval processes
    • Custom buttons and links
    • Custom tabs
    • AppExchange
    • Mobile customization