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Salesforce (CRT211) Exam Questions And Answers page 2

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.

Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
Security and Access Data Management
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.

Which lead object-level permission will the administrator need to provide to these users?
Data Management
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.

Which two ways can an administrator accomplish this? (Choose two.)
Data Management Analytics and Reporting
An administrator would like to know which delegated administrators are actively customizing their organization.

Where can the administrator find this information?
Customization and Configuration
A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.

Why is the sales manager unable to view the contact?
Data Management Sales and Service Cloud
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.

Why is the sales manager receiving insufficient privileges error when viewing a contact?
Sales and Service Cloud Customization and Configuration
A sales manager wants a report of accounts without any closed/won opportunities in the last year.

How can this requirement be met?
Data Management Analytics and Reporting
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.

What is a recommended solution?
Sales and Service Cloud
At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.

Which two steps should the administrator take next to meet this requirement? (Choose two.)
Data Management Automation and Workflow
A user changes roles from an EMEA sales representative to a US sales representative.

How will this impact the ownership-based sharing rules for the user s records?
Automation and Workflow Sales and Service Cloud