Salesforce (CRT211) Exam Questions And Answers page 2
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
Merge the duplicate accounts and the duplicate contacts will be merged automatically
Merge the duplicate accounts and check the box that optionally merges the duplicate contacts
Merge the duplicate accounts and then merge the duplicate contacts
Security and Access
Data Management
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?
Which lead object-level permission will the administrator need to provide to these users?
Merge
Read and Edit
View All
Delete
Data Management
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)
Which two ways can an administrator accomplish this? (Choose two.)
Use Data Loader to export the data each month
Use Data Exporter to export the data each month
Configure the Schedule Export option under Data Export
Use the Object Export feature under Data Management
Data Management
Analytics and Reporting
An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?
Where can the administrator find this information?
Debug log
Delegated administrator log
Login history
Setup audit trail
Customization and Configuration
A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?
Why is the sales manager unable to view the contact?
Contact sharing settings have Grant Access Using Hierarchies unchecked
The contact is NOT linked to an account
The contact has NOT been manually shared with the manager
Contact sharing settings are Private
Data Management
Sales and Service Cloud
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving insufficient privileges error when viewing a contact?
Why is the sales manager receiving insufficient privileges error when viewing a contact?
The contact owner has NOT selected the option to share contacts with others in the role hierarchy
The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager s role
The contact sharing setting are private, so access to the record is limited to the contact owner and system administrator
The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager s role
Sales and Service Cloud
Customization and Configuration
A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?
How can this requirement be met?
Create a joined report using the Accounts report type and the Opportunities report types
Create a tabular report using the Account report type and add a cross filter using Opportunities
Create a custom report type for Accounts without Opportunities
Create a summary report using the Accounts report type with a formula field for opportunity count
Data Management
Analytics and Reporting
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
What is a recommended solution?
Change the opportunity s organization-wide default settings to Public Read/Write
Redefine the role hierarchy by enabling grant access using hierarchies
Enable team selling on the Opportunity object to grant Read/Write access
Create a permission set for Opportunity Edit and associate it to the user record
Sales and Service Cloud
At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.
Which two steps should the administrator take next to meet this requirement? (Choose two.)
Which two steps should the administrator take next to meet this requirement? (Choose two.)
Create a sharing rule that gives the Public Group Read/Write access to Audits.
Remove Create, Read, Edit and Delete permissions to the Audits object for all profiles.
Build a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.
Set OWD to Private for Cases and assign the Public Group a role above Support Users in the hierarchy.
Data Management
Automation and Workflow
A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user s records?
How will this impact the ownership-based sharing rules for the user s records?
This will affect the ownership of records for standard objects but NOT custom objects
None of the ownership-based sharing rules are recalculated
All of the ownership-based sharing rules are recalculated
This will only affect ownership-based sharing rules if the user moves up in the role hierarchy
Automation and Workflow
Sales and Service Cloud
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