Salesforce (CRT211) Exam Questions And Answers page 6
Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position. The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.
Which solution would meet the requirements?
Which solution would meet the requirements?
Use a custom report type that only displays Job Applications without Positions.
Use the standard Position without Job Applications report type.
Use the standard Position report type with a cross filter.
Data Management
Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?
Which option should an administrator use to solve this issue?
Update the manager's profile to include edit access to the Case object.
Assign the manager a permission set with edit access to the Case object.
Create a public group with read/write for Cases and Accounts.
Set the Organization-Wide Default to public read/write for Cases and Accounts.
Security and Access
Data Management
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee s manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?
How should the administrator troubleshoot this?
Ensure the approval step has an associated action
Ensure the user record has an assigned active manager
Review the system log to determine the root cause
Use workflow to email the administrator if the process fails
Automation and Workflow
Sales and Service Cloud
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)
Which two tools should be used to determine the problem? (Choose two.)
System audit trail
Debug log
Email log
Workflow monitor
Automation and Workflow
Analytics and Reporting
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
How can an administrator meet this requirement?
Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings
Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings
Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings
Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings
Analytics and Reporting
Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement? (Choose two.)
Which two options would meet this requirement? (Choose two.)
Process Builder that calls Apex
Flow that calls a Process Builder
Process Builder that calls a Flow
Process Builder that calls a Workflow Rule
Data Management
Automation and Workflow
Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?
How should this be achieved?
Set default values for both picklist fields.
Make both picklist fields required at the field level.
Create a validation rule using ISBLANK().
Make the zone field required on the page layout.
Automation and Workflow
Sales and Service Cloud
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?
How should this access be granted?
The manage users permission to the profile.
The administrator profile.
Delegated administration access to the three profiles.
A permission set with the manage users permission.
Security and Access
Automation and Workflow
Universal Containers is implementing a new lead status process and wants to be able to do the following:
• Track leads through five different status values.
• Run reports showing the duration a lead spends in each status.
• Run full Lifetime reports of a lead from creation to conversion.
• Prevent leads from skipping a lead status.
How can these requirements be met?
• Track leads through five different status values.
• Run reports showing the duration a lead spends in each status.
• Run full Lifetime reports of a lead from creation to conversion.
• Prevent leads from skipping a lead status.
How can these requirements be met?
Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
Data Management
Analytics and Reporting
Universal Containers is using approval processes with email notifications to streamline administrative processes. A new approval process has been written that allows for delegated approvers. In testing, results show the primary approver is receiving the email notification but the delegated approver is NOT.
Which two steps should an administrator take to troubleshoot? (Choose two.)
Which two steps should an administrator take to troubleshoot? (Choose two.)
Verify that each approval step is set to allow delegated approvers.
Verify that the email was sent in the Setup Audit Trail.
Check the delegated approver's User Settings.
Check Approval History to make sure the Submit for Approval button was clicked.
Data Management
Automation and Workflow
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