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Salesforce (CRT211) Exam Questions And Answers page 6

Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position. The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.

Which solution would meet the requirements?
Data Management
Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.

Which option should an administrator use to solve this issue?
Security and Access Data Management
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee s manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?
Automation and Workflow Sales and Service Cloud
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.

Which two tools should be used to determine the problem? (Choose two.)
Automation and Workflow Analytics and Reporting
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.

How can an administrator meet this requirement?
Analytics and Reporting
Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.

Which two options would meet this requirement? (Choose two.)
Data Management Automation and Workflow
Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.

How should this be achieved?
Automation and Workflow Sales and Service Cloud
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.

How should this access be granted?
Security and Access Automation and Workflow
Universal Containers is implementing a new lead status process and wants to be able to do the following:
• Track leads through five different status values.
• Run reports showing the duration a lead spends in each status.
• Run full Lifetime reports of a lead from creation to conversion.
• Prevent leads from skipping a lead status.

How can these requirements be met?
Data Management Analytics and Reporting
Universal Containers is using approval processes with email notifications to streamline administrative processes. A new approval process has been written that allows for delegated approvers. In testing, results show the primary approver is receiving the email notification but the delegated approver is NOT.

Which two steps should an administrator take to troubleshoot? (Choose two.)
Data Management Automation and Workflow