Salesforce (CRT211) Exam Questions And Answers page 9
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
Master-detail
Lookup
Roll-up summary
Data Management
Analytics and Reporting
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
Master-Detail Relationships
Lookup Relationships
Field Level Security
Sharing Rules
Data Management
Analytics and Reporting
Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?
How should an administrator define an application object to meet these requirements?
Create master-detail fields on the application object to both the position and applicant.
Create a lookup field on both the position and applicant to the application.
Create lookup fields on the application object to both the position and applicant.
Create a master-detail field on both the position and applicant to the application.
Data Management
Sales and Service Cloud
Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?
What should an administrator take into consideration before implementation?
Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
The least active routing model looks for the agent who has the largest maximum work capacity.
Assignment rules are triggered when an agent accepts the work and edits and saves the work.
If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.
Automation and Workflow
Analytics and Reporting
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.
How does this action meet the requirement?
How does this action meet the requirement?
A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code
The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects
The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects
The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects
Data Management
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user s profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?
What can the user expect regarding their ability to edit product support cases?
The user will NOT be able to edit product support cases
The user will only be able to edit cases manually shared with them
The user will only be able to edit the cases that they created
The user will be able to edit product support cases
Security and Access
Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?
Which tool can an administrator use to troubleshoot this issue?
Field audit history
Debug log
Field history tracking
Setup audit trail
Automation and Workflow
Customization and Configuration
Users report they are getting an Apex trigger error when they try to save a specific Account record.
How could an administrator collect more information about the processing for that record?
How could an administrator collect more information about the processing for that record?
Create a Flow with a fault connector.
Review the Setup Audit Trail.
Enable debug logging for the user.
Activate debug logging for the Apex trigger.
Security and Access
Data Management
What are three capabilities of Chat in the Salesforce Console? (Choose three.)
Approval processes can be used to escalate cases in the chat window.
The Details tab can be used to see information about the visitor.
Chats can be transferred to other agents.
The Articles tool can be used to search for Knowledge articles.
Multiple visitors can chat in one window.
Automation and Workflow
Analytics and Reporting
What are the three capabilities of Collaborative Forecasting?
Multiple Choice
What are three capabilities of Collaborative Forecasting? (Choose three.)
Rename categories
Forecast using opportunity splits
Overlay quota
Add categories
Select a default forecast currency setting
Analytics and Reporting
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