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Salesforce (CRT211) Exam Questions And Answers page 9

Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.

Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
Data Management Analytics and Reporting
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.

Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
Data Management Analytics and Reporting
Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.

How should an administrator define an application object to meet these requirements?
Data Management Sales and Service Cloud
Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.

What should an administrator take into consideration before implementation?
Automation and Workflow Analytics and Reporting
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.

How does this action meet the requirement?
Data Management
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user s profile only has the Read permission for cases.

What can the user expect regarding their ability to edit product support cases?
Security and Access
Users report that the Industry picklist field is no longer visible on account records.

Which tool can an administrator use to troubleshoot this issue?
Automation and Workflow Customization and Configuration
Users report they are getting an Apex trigger error when they try to save a specific Account record.

How could an administrator collect more information about the processing for that record?
Security and Access Data Management
What are three capabilities of Chat in the Salesforce Console? (Choose three.)
Automation and Workflow Analytics and Reporting
What are three capabilities of Collaborative Forecasting? (Choose three.)
Analytics and Reporting