Salesforce (CRT403) Exam Questions And Answers page 12
In order to create an App Launcher component in Lightning an admin must ___________.
Purchase a license for the Lightning App Builder.
Contact Salesforce to have the component activated for the Lightning App Builder.
Navigate to Setup-Customize-User Interface to enable the component for the Lightning App Builder.
User Interface
Business Logic and Process Automation
Universal Containers has limited in-house development resources, but would like to support online payment processing for its products.
What is the recommended solution to meet this requirement?
What is the recommended solution to meet this requirement?
Configure price books, products, and payment schedules to enable this capability.
Work with developers to develop custom code for payment processing.
Configure Outbound Messaging to send a message to an external Payment Gateway.
Install an AppExchange product to provide Payment Gateway processing.
User Interface
Security
The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours.
Which two automation processes should be used to accomplish this? (Choose two.)
Which two automation processes should be used to accomplish this? (Choose two.)
Process Builder
Flow Builder
Escalation rules
Scheduled Apex
Business Logic and Process Automation
Security
The VP of Sales has requested that Account Site information should be visible on all Opportunity records.
What is the recommended solution to meet this requirement?
What is the recommended solution to meet this requirement?
Roll-Up Summary Field
Cross-Object Formula Field
Process Builder
Workflow Rule
User Interface
Security
What are two reasons to create an unmanaged package? (Choose two.)
Distributing upgradeable components to other Salesforce orgs
Deploying from a Developer Edition environment
Publishing an application for sale on the AppExchange
Distributing open-source projects on the AppExchange
Business Logic and Process Automation
Security
A sales manager would like to look at an Account record and view charts of all the related open opportunities, closed/won opportunities, and open cases.
How many report charts can be added to the Account page layout to meet this requirement?
How many report charts can be added to the Account page layout to meet this requirement?
3
4
2
1
Data Modeling and Management
Analytics
Which statements are correct about encrypted fields among the following? (Choose four.)
Encrypted fields can be included in search results, and report results.
They are not available for use in filters such as list views, reports, roll-up summary fields, and rule filters.
Encrypted text fields can be an external ID and can have default values.
Encrypted fields are not available in lead conversion, workflow rule criteria or formulas, formula fields, outbound messages, default values, and Web-to-Lead and Web-to-Case forms.
Encrypted fields are not searchable and cannot be used to define report criteria.
Security
Data Management
For an external object relationship, you can create a lookup relationship.
What type of object(s) can be the parent?
What type of object(s) can be the parent?
External
Standard or Custom
Standard or External
Custom
Data Modeling and Management
Data Management
Service Agents are required to confirm a user s identity before providing support information over the phone.
What feature can an app builder use to help agents meet this requirement?
What feature can an app builder use to help agents meet this requirement?
Add Path to the top of the Case layout.
Include Surveys as a Case related list.
Guided Action Flows on the record page.
Case Validation Rules.
User Interface
Security
What social account features are accessible in SF1?
Single Choice
Which Social Account features can be accessed from SF1?
LinkedIn
YouTube
Facebook
Twitter
All of the above
User Interface
Business Logic and Process Automation
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